Frequently Asked Questions

image74

Will All the Carpet Stains Come Out?

Trained cleaning technicians will treat all stubborn stains and tough spots with special solutions prior to cleaning to eliminate as many stains and spots as possible. A company usually cannot guarantee that all stains and spots can be removed, but they will use professional formulas and apply experience to get out what general cleaning cannot. If stains or spots are determined to be permanent, the cleaning technicians should let you know about other possible options with you before completing the job. 

image75

Do I Need to Be Present When Technicians Clean My Carpet?

 No, you don’t need to be present while we clean. Many clients feel perfectly comfortable leaving cleaning professionals unattended while they work or run errands. Usually, clients will meet the cleaning technicians when they arrive, but they can also arrange to leave a key in a designated spot or have a neighbour, friend or relative give entry to the cleaners. 

image76

How Long Will it Take to Clean My Carpets?

 

It goes without saying that a great cleaning company will do whatever it takes to get the job done right. Cleaning times depend on the ease of set-up, stains, soil levels, furniture moving and more. Generally, you should expect something along the following:

  • 3 rooms, hall, living room and den – about 3 hours
  • 3 rooms, hall, stairs – about 3 hours
  • 3 rooms, hall, stairs, living room and den – about 4 hours

A good cleaning company should provide you with a more accurate time estimate upon evaluating your home and the level of cleaning required.